Skip to main content
Legal Consolidated

Technical help building legal documents on our website

These five steps solve 85% of technical issues:

  1. The building process works best in Google Chrome.
  2. Log out and log back in to your account.
  3. Refresh the page by Ctrl + F5 (PC) or Shift + Refresh (Mac).
  4. Flush your cache to stop your browser from using old passwords. (See how below).
  5. If using a public Wi-Fi network, switch to a Mobile hotspot (such as Telstra, Optus, or Vodafone).

How to reset your Password:

how to find Legal Consolidated documents

Hover over Home.
Select "My Documents".

  1. Go to the login page.
  2. Click the “Forgot Password?” link.
  3. Enter your email address.
  4. We email a password reset link to the email you provided.
  5. Click the link in the email to create a new password.

Apple Mac Users Seeing a Blank Screen?

Some Mac users experience a blank screen during a password reset. This is a security feature of the Safari browser. To fix this:

  1. Open Safari.
  2. Go to Preferences.
  3. Click on the Privacy tab.
  4. Untick the box that says “Prevent cross-site tracking“.

You can now reset your password without interruption.

Finding Your Documents

Where are my draft and final documents?

how to find Legal Consolidated documents

Hover over Home.
Select My Documents.

After you start building a document, our law firm’s website saves it automatically every time you press Next. Access all your legal documents in one place.

  1. Log in to your Legal Consolidated account.
  2. Navigate to the “Your Documents” section.

Your newly built document appears in this section. It can take a few minutes for the document to be ready. Refresh the page if the document does not appear after four minutes.

Why aren't my legal documents in my inbox?

We email your final documents to your registered email address. If you do not receive the email:

  • Check Your Spam or Junk Folder: Your email provider (e.g., Gmail, Outlook, Bigpond) may incorrectly mark our email as spam. Check your “Spam” or “Junk” folder. If you find our email, please mark it as “Not Spam”.
  • Verify Your Email Address: Log in to your Legal Consolidated account. Check your profile to confirm your email address is correct. An incorrect letter in your email address stops you from receiving your documents.

️ Common Computer & Browser Fixes

Settings can interfere with our advanced document-building technology.

  • Use the Correct Web Browser Our website operates best on Google Chrome. Download Google Chrome for free for both PC and Apple computers. Other browsers, such as Safari, Microsoft Edge, and Firefox, can cause issues.
  • Disable Ad-blockers Ad-blocking software can interfere with our website’s features. Please disable any ad-blockers and reload the page.
  • Allow Pop-ups Our document-building process appears in a new window (a ‘pop-up’). Your browser’s security settings may block this. Please allow pop-ups from our website. This is called ‘whitelisting’. Whitelist legalconsolidated.com.au in your browser’s settings.
  • Avoid Public Wi-Fi Public Wi-Fi, such as at a hotel, may block logins to websites. Move to your mobile telephone hotspot (e.g., Telstra, Optus, or Vodafone) if you have trouble.
Turn off ad blockers so you can see our popups

How to disable ad blocker:
Look for your ad blocker's icon in your browser's toolbar (often a stop sign, a shield, or a hand, in the top-right corner).
In the menu, click "Pause on this site".

How to Clear Your Browser Cache

Your web browser stores old website data in a ‘cache’. Clearing the cache forces the browser to load the latest version of our webpage and solves many problems (like using an old password).

Google Chrome

  1. In the top-right corner, click the 3 vertical dots (⋮).
  2. Hover over More tools, then select Clear browsing data.
  3. In the ‘Time range’ dropdown, select All time.
  4. Tick the box for Cached images and files.
  5. Click the Clear data button.

Mozilla Firefox

  1. In the top-right corner, click the 3 horizontal lines (≡).
  2. Click Settings.
  3. Click Privacy & Security.
  4. Scroll down to the ‘Cookies and Site Data’ section.
  5. Click the Clear Data button.
  6. Tick the box for Cached Web Content.
  7. Click the Clear button.

Safari for Apple Mac

  1. In the top menu bar, click Safari, then select Preferences.
  2. Click the Advanced tab.
  3. At the bottom, tick the box labelled ‘Show Develop menu in the menu bar’.
  4. Close the Preferences window.
  5. In the top menu bar, now click Develop.
  6. Select Empty Caches from the dropdown menu.

Microsoft Edge

  1. In the top-right corner, click the 3 horizontal dots (···).
  2. Click Settings.
  3. Click Privacy, search, and services.
  4. Under the ‘Clear browsing data’ section, click Choose what to clear.
  5. In the ‘Time range’ dropdown, select All time.
  6. Tick the box for Cached images and files.
  7. Click the Clear now button.

How to Build Your Legal Document

Our law firm’s website guides you through a simple 4-step process:

  1. Select Your Document Choose the legal document you require from our extensive list.
  2. Answer the Questions Our online system asks you a series of questions. We provide hints and educational videos to help you answer correctly.
  3. Review and Pay Carefully check the summary of your answers for accuracy. Submit your credit card through our secure gateway.
  4. Receive Your Documents Within four minutes, we email you the final, signed legal document and our law firm’s covering letter. You can also access the document in the ‘Your Documents’ section of our website.
How to update your Wills and POAs for free

Still Stuck? We Are Here to Help

If you've tried the steps above and are still having trouble, please contact us.

Legal Advice Our lawyers answer legal questions to help you build the legal document. (However, please start the free building process first, as it answers many questions). Email: lawyer@legalconsolidated.com.au

Technical and Administrative Support Contact our administrative team for help with payments, password resets, and other computer issues. Email: admin@legalconsolidated.com.au